Delivery Information
We aim to dispatch all orders paid by credit/debit card within 2 working days (normally within 24 hours) of receipt of your order, subject to stock availability. Orders placed on Weekends and Bank Holidays will be processed the next working day when normal office hours resume.
Orders paid by cheque require 5 working days for bank clearance. Once cleared, your order will be dispatched within 24 hours.
All United Kingdom deliveries are sent via Royal Mail post or Courier (depending on weight and value of the order). Please allow up to 7 days for delivery though most of our orders are received within 2 - 5 days. If your order is not delivered within this time scale after placing your order, then please email us at
quoting the WorldPay's transaction ID (which can be found on your transaction confirmation email under transaction details) or call us on 020 8688 2366.
If you are not at home when your parcel arrives, the postman should leave a card with information regarding where and when you should collect your parcel. If you do not collect your parcel within the post office's specified timeframe, the parcel will be returned to us. If this happens then you will have to re-pay postage costs for us to re-send the parcel.
Next working day delivery by courier excludes Northern Ireland, certain parts of Scotland and Channel Islands. |
